International Quality Award
Dr Vorobjev Clinic won the 2018 International Quality Summit Award in New York in the gold category.
The recognition we received came as no surprise as we know how much effort we have made to help people with addictive or mental disorders.
We received the International Quality Award as an organization that is the driver of innovation in its field and is characterized by constant striving towards improving the quality and results of work.
Below you may find the interview given by Dr. Aleksej Elistratov when receiving the prize before Vorobjev clinic.
We now welcome Dr Vorobjev, drug and alcohol rehab clinic from Serbia.
Dr Vorobjev – drug and alcohol rehab clinic from Serbia receives the International Quality Summit Award here in New York 2018. The International Quality Summit Award goes to Dr Vorobjev, drug and alcohol rehab clinic.
Host: Congratulations on receiving the international quality award in the gold category. It is a pleasure and honor to have you here, Mr. Aleksej. Can you say something about Dr Vorobjev clinic: What it is, its beginnings, and how it has developed into what it is now.
Dr. Aleksej Elistratov: Yes, the clinic was founded by Dr Vorobjev, the owner of the clinic, in 2007. At the beginning it was a small clinic designed for 10 patients, and mostly we treated Serbian people for drug addiction, but our treatment was successful, we grew and very soon in 2010 we entered the European market and people all over Europe from Italy, France, England, Germany, and Switzerland started coming to our clinic for treatment. And we were successful.
For example, in 2017, more than 560 patients successfully underwent treatment at our clinic. This gives us hope for further development. We are trying to find new approaches, new technologies to treat people with maximum success rates, and we follow our principles of treatment. So, I think this is the key. Why are we such a successful clinic? Because we follow the principles of our treatment and we are committed to these principles. The principles are simple enough.
First principle: We do not provide substitution therapy – we remove drugs from our patients. We bring them back to a normal, healthy, drug-free life. This is the first principle.
Second principle: We treat not only physical addiction (we do not provide detoxification only) – we also treat psychological addiction. Psychological addiction treatment is the crucial issue, so without solving this problem, it is impossible to get good and reliable results for the future.
Third principle: The third principle the complexity of treatment. It is not only about detoxification, but also psychological addiction. We practice treatment, but also rehabilitation and regeneration. Only when we can say the patient is clean and that he is going to continue to live a normal life can we see the result. In this case, his chances for relapse, or turning back to drugs, are minimal.
We adapt our programs. Now I will present you an addiction treatment program: The first step is diagnostics. Diagnostics is very important when the patient comes for treatment. So, what do we do? We want the patient to understand what is going on with him. What follows is the assessment of physical condition, laboratory tests, urine tests, biochemical tests, maybe an MRI if necessary, ultrasound examination.
When we collect all the information from diagnostics, we develop plans for further treatment. The procedures we conduct are tailored to the individual and the individual needs of patients. Then we do the first step: drug detoxification. Without solving this problem, it is impossible to get good results. The person must be cleaned from drugs. Some drugs will create quite strong physical addiction which causes withdrawal syndrome. Solving this problem is quite a challenging task.
Well, how can we do it? Certainly, there is a combination of pharmacological protocols and detox procedures, such as ultra-rapid-detoxification or anesthesia-assisted detoxification, blood cleaning called plasmapheresis, orthomolecular detoxification, and physiotherapy. This is the first step.
The second step is psychological addiction treatment during which the person does not suffer, feels comfortable, feels no pain, and is prepared for the psychological addiction treatment with a psychologist. Psychological addiction treatment acts on, as I told before, the root of the problem. Without this all, it is impossible to get the results.
So, a combination of psychological treatment of addiction and pharmacological protocols yields the right and good results. To put it simply, we kill the desire to use drugs. The patient loses interest in drugs. He forgets about them. He lives normally from day to day, without even thinking about drugs, and this is the crucial moment of successful treatment.
Host: Excellent, Mr. Aleksej, can you say something about the plans for your organization, let’s say in the following five years.
Dr. Aleksej Elistratov: As I told you – the plan is to grow. Our clinic grows. We need more… we plan to build a new clinic for 60 patients, including a VIP patient segment, using new technologies together with our experts. Our know-how in treating psychological addiction, regeneration therapy, outpatient treatment, rehabilitation center, will all be included in this clinic. It will be a modern clinic, an advanced clinic.
This will help us to grow into leaders not only in the European market but also around the world. This is our plan for the future.
Host: Mr. Aleksej, we would like to know what will change when you return to your organization with this award.
Dr. Aleksej Elistratov: I think this award is an excellent motivation to improve the quality of treatment, to look for even more advanced technologies in treating addictive disorders. Improving the quality of treatment will attract even more patients. As I told you, we want to be in the leading position.
Host: This award has a long-standing tradition of being not only an achievement award but a factor of committing to preserving quality and excellence. Companies and organizations all over the world which received this award owe it to maintain excellence and quality. Who do you want to dedicate this award to?
Dr. Aleksej Elistratov: I dedicate this award to the entire staff of our clinic led by our head doctor Dr. Vorobjev.
Host: Congratulations again Mr. Aleksej and congratulations to Dr Vorobjev Clinic in Belgrade which has adopted the international standard of quality and excellence and is becoming a beacon of hope for people who are searching for a solution to drug addiction and successful rehabilitation. Congratulations again on receiving this International Quality Award in the gold category.